Introduction › Audience

Audience

This guide is intended for the CA Service Desk Manager administrator, the person who has overall responsibility for the administration of the product. Some tasks that the administrator performs include the following:

• Starting and stopping the services necessary to the CA Service Desk Manager server.
• Setting up various system components.
• Determining the available options to users.
• Generating reports based on the service desk data.

The purpose of this guide is to help you to use CA Service Desk Manager to implement, administer, and enforce service delivery. This guide helps you understand how the product solves the challenge of fully automating and managing service delivery from problem inception to resolution.