Act_Log is a history of activities associated with a call request. The types of activities are listed in the Act_Type table.
|
Field |
Data Type |
Reference |
Remarks |
|---|---|---|---|
|
action_desc |
nvarchar |
|
Provides the textual description of the activity log entry. |
|
analyst |
byte(16) |
ca_contact::uuid |
Foreign key to the Contact that created this activity log entry. |
|
call_req_id |
nvarchar(30) |
Call_Req::persid |
This is the Persistent ID (SystemObjectName:id). |
|
description |
nvarchar (4000) |
|
Indicates the textual description of this Activity Log. |
|
id |
INTEGER |
|
Identifies the unique (to the table) numeric ID. |
|
internal |
INTEGER |
|
Marks this as Internal log. |
|
knowledge_ session |
nvarchar(80) |
|
Indicates the reference to a knowledge tool session. |
|
knowledge_ tool |
nvarchar(12) |
|
Specifies the Knowledge tool used for this activity. |
|
last_mod_dt |
INTEGER |
|
Indicates the timestamp of when this record was last modified. |
|
persid |
STRING 30 |
|
Persistent ID (SystemObjectName:id). |
|
system_time |
INTEGER |
|
Indicates the Date and Time of record creation. |
|
time_spent |
INTEGER |
|
Specifies the time spent on this activity by the user. |
|
time_stamp |
INTEGER |
|
Specifies the Date and Time of the user activity. |
|
type |
nvarchar(12) |
Act_Type::code |
(Not Used) Specifies the acknowledgement, which is a noneditable string enum. |
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