Known Issues › Known Knowledge Management Issues › Comma Not Supported in Name Fields

Comma Not Supported in Name Fields

Valid on all operating systems

Symptom:

A comma in a name field can cause unexpected results in the display of the combined user name. For example, entering a name such as the following while creating or updating a contact record causes the combined name to display incorrectly:

• Last Name: Smith, Jr
• First Name: John
• Middle Name: <blank>

The comma causes "Jr" to appear in the first name position and "John" not to appear.

Solution:

Avoid using the comma character in a name field.