New and Changed Features › CA Business Service Insight Integration

CA Business Service Insight Integration

CA Business Service Insight lets you manage IT service performance, such as integrating service and service level performance management, and leveraging service ratings and comparisons. CA BSI helps your organization determine how services perform against Service Level Agreements (SLAs). CA BSI provides Service Level Management (SLM) information to Service Desk Analysts in CA SDM to manage changes to various IT services in your organization. This SLM information helps ensure better decision making and improved IT delivery.

Note: For more information about configuring the integration, see the Implementation Guide.