Known Issues › Known Client Issues › The Support Automation Analyst Cannot Use Remote Control During the Assistance Session

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The Support Automation Analyst Cannot Use Remote Control During the Assistance Session

Valid on Windows Vista and Windows 7 64-bit

Symptom:

When I use Remote Control during an assistance session, I try to run an application as Administrator and I use the provided Administrator credentials in the User Account Control window. I do not have control on an opened application in the Remote Control session on the end-user computer.

Solution:

Windows Vista and Windows 7 do not display the User Account Control (UAC) window or any Secure Desktop window for the Support Automation Analyst during the web launch. You can only switch between the Desktops to display the secure Windows window when the end-user computer runs the CA Support Automation Agent Service.