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Several CA Service Catalog files are updated during use. Back up these files regularly, using the following table as a guide. This table identifies the features that use files on the Service View server and their locations:
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Feature |
Folder |
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Request Attachments |
%USM_HOME%\filestore\documents\requests |
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CA Service Catalog Images for services |
%USM_HOME%\filestore\images\offerings |
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Documents |
%USM_HOME%\filestore\documents |
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CA Service Catalog Forms |
%USM_HOME%\filestore\forms |
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Data Objects and Data Views |
%USM_HOME%\filestore\reporting |
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Offline Data Objects and Data Views |
%USM_HOME%\filestore\reporting\offline |
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Custom files for CA Service Catalog, including custom images, data fields for business units, accounts and users. You can optionally store these files in a filestore. |
%USM_HOME%\filestore\custom. Another example follows: Suppose you customized images for service option groups. In that case, a sample folder name is %USM_HOME%\filestore\custom\images\rateplans. |
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Data Mediation |
%USM_HOME%\filestore\DataMediation |
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CA Service Repository Agent files (also known as Data Mediation Data Repository Agent) |
%USM_HOME%\repagent. This folder contains these sub folders: \conf, \log, and \data. |
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