Preparing to Install or Upgrade › Considerations and Requirements Before Installation › System Requirements and Related Requirements › General Considerations and Requirements

General Considerations and Requirements

Review this section for important information regarding new installations and upgrades.

The following installation considerations and requirements typically apply to all implementations.

• Service View must be installed first, before any other CA Service Catalog product or component is installed.
• Verify that all CA Service Catalog computers are geographically colocated–that is, are located in the same building, in the same room. Having all CA Service Catalog computers geographically colocated helps prevent possible performance problems that network latency could cause.

  The term CA Service Catalog computer means the DBMS server and any computer on which you plan to install any CA Service Catalog product or component. These products and components include CA EEM, CA Workflow, and other CA Technologies products or components included on the CA Service Catalog installation media.

• Verify that the computer on which you plan to install any CA Service Catalog component or the MDB meets the applicable system requirements.
• Before you upgrade, note the value of all Use Service Provider Catalog Option settings for all business units in your implementation. Decide which one to use as a system setting in CA Service Catalog. After you upgrade, set this parameter to match your decision.
• Back up your entire system before upgrading from a previous release of CA Service Catalog to this release. Similarly, after you have installed this release, back up your entire system before migrating from test to production.
• In this release, you use a single new administration configuration option to enable Windows NTLM authentication. This option is named Single Signon Authentication.This option simplifies your configuration process by replacing the manual editing of XML files used in previous releases.
• Log in to CA Service Catalog computers using the Administrator account.
• We recommend that you do not add users, delete users, or change user information using CA EEM. Instead, use CA Service Catalog, which integrate with CA EEM and update CA EEM accordingly.
• If you are installing on a Windows 2008 computer with Terminal Server, close the installation dialog after you install each CA Service Catalog product and component. Otherwise, the next attempt to install a CA Service Catalog product and component could fail.
• The Application User is automatically created during the installation.

  The CA Service Catalog product user named spadmin is automatically created as a product user. The password for this user is also spadmin.

• After you have installed Service View, restart the computer on which you installed it.
• After you complete an upgrade, verify that the events, rules, and actions that you had enabled before the upgrade are still enabled.