Content Packs › Enable and Disable Content Packs

Enable and Disable Content Packs

You can enable and disable either an entire content pack or individual objects (if applicable) in the content pack. You enable a content pack so that the Catalog system can use its objects. For example, if your content pack includes policies, you activate these policies so that the Catalog system can use them as it manages requests. Similarly, when applicable, users can view and use the objects that you enabled. For example, if your content pack includes services, you enable these services so that users can view and request the services. Enabling the imported objects and setting permissions on them work together to let users view and use the imported objects. After you enable objects in a content pack, you can disable them, for example, if a problem occurs.

Note: As a best practice, use scheduled down time, when no users are active on CA Service Catalog, to import, enable, or disable content packs.

Follow these steps:

1. Log in to the business unit that contains the content pack that you want to enable or disable.
2. Click Service Builder, Configuration.

   The Service Builder configuration options appear.

3. In the left menu, click Content Packs.

   The list of imported content packs appears.

   Note: The Catalog system imports all objects as inactive (disabled).

4. Click the content pack that you want and enable.

   The content pack details appear, including the overview and the list of objects in each category. The overview includes the ID, name, description, version, and other general information about the content pack.

5. Enable or disable objects in the list, as follows:
   • Activate all objects in the content pack by clicking the Enable button for the entire content pack. This button appears on the Content Pack Details bar.

     Important! Use this option with caution. If the content pack contains rules, action, or policies that perform redundant or conflicting tasks, unpredictable results can occur. Therefore, if you are not certain regarding the purpose or goal of the content pack, then enable each object individually.

   • Conversely, deactivate all objects in the content pack by clicking the Disable button for the entire content pack
   • Enable or disable individual objects within a category by clicking the Enable or Disable button for the object.

     You can enable or disable objects in any or all of the following categories:

     • Services

       Enabling a service activates its Date Available setting: The service uses its Date Available setting to determine whether and when it is available to users.

     • Service Option Groups

       Enabling a service option group activates its Date Available setting: The service option group uses its Date Available setting to determine whether and when it is available to users..

       Note: Enabling a service or service option group sets its status to System Object--Available (6). Similarly, disabling a service or service option group sets its status to System Object--Unavailable (7).

     • Policies

       Enabling a policy sets its status to Active. Disabling a policy sets its status to Inactive.

       You can make only limited updates to imported polices that you have enabled. To make additional updates to such policies, copy and modify them.

     • Rules

       You enable or disable rules individually, without affecting the status of any other rules in the same event.

       Note: Enabling or disabling a rule does not automatically enable or disable the actions in the rule. The actions remain in the original status.

     • Actions

       You enable or disable actions individually, without affecting the status of any other actions in the same rule. Similarly, enabling or disabling an action does not affect the status of the rule that contains the action.

   Note: Enabling and disabling does not apply to the following objects: events, forms, reports, images, andCA Process Automation processes. You specified during the import whether to make CA Process Automation processes active or inactive.

6. Click Done when you are finished enabling and disabling objects in the content pack.
7. (Optional) Verify that the object is enabled (active) or disabled (inactive) by viewing its status. For example, select Services, folder-name, and open a service that you enabled. Verify that its status is System Object--Available. Also verify that its Date Available meets your requirements.

You have enabled or disabled objects in content pack. All objects that you enabled are available in the Catalog system.

Note: When you enable or disable objects in a content pack, your action does not affect any copies of those objects. You enable or disable each copy individually in a separate action.