Integrating with CA APM › How to Work With Assigned Assets › Mark a Requested Service Option as Not Filled From Inventory

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Mark a Requested Service Option as Not Filled From Inventory

If you have used the Assign Assets window to search the available asset inventory and have been unable to find an eligible asset, you can indicate that the requested service option could not be filled from inventory.

Follow the steps below to indicate the requested service option could not be filled from inventory:

  1. Click the Not Assigned From Inventory button.

    The status of the requested service option is automatically changed to Not Filled From Inventory.

    Note: You must have conducted an asset search for the Not Assigned From Inventory button to appear.

  2. Click the Refresh button on the CA Service Catalog Fulfill Request window.

    The service option status is changed.

    Note: Do not change the status yourself since once the Assign Assets window changes the status of the requested service option you may no longer be assigned a fulfillment task for that service option and therefore no longer permitted to change its status.