Integrating with CA BSI

This section contains the following topics:

Introduction

Benefits of the Integration

Comparison to Request SLA

Metrics in Contracts and Services

How to Set Up the Integration

Add the Service Option Element for the Contract

How the Integration Works After the Request Life Cycle Is Completed

Create Billing Adjustments for Metric-Related SLAs

Import the Adapter Package

Create the Adapter

Test the Adapter

Best Practices