Integrating with External Reservation Services › Custom Rules and Actions

Custom Rules and Actions

As an administrator, you can create reservation services for resources that are fulfilled by an external reservation system. For these services, CA Service Catalog must associate requests by users with the related fulfilled resources. To create this association, you use custom rules and actions and custom CA Process Automation processes. Each custom rule and action uses event filter criteria to call a custom CA Process Automation process for a specific reservation operation, such as reserve a resource or modify a reserved resource. The custom CA Process Automation process calls the web service named addResourceToRequestItem method to associate a fulfilled resource with a request.

To create these associations, you create custom rules and create custom actions.