Best Practices › Guidelines for Collecting Data › Results of Staff Interviews

Results of Staff Interviews

The results of the staff interviews help the organization identify the following:

• Adequacy of the provisions describing, coordinating, and communicating the relationship between the providers and the users of information services
• Incorrect calculations for selected categories of information
• Ongoing review and corrective action by management of service level reporting
• Adequacy of proposed service improvements in comparison with cost-benefit analysis
• Adequacy of the ability of providers to meet commitments for improvements