Uninstalling › How to Uninstall CA Service Catalog

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How to Uninstall CA Service Catalog

You can uninstall the products and components of CA Service Catalog. Uninstall each product or component, as follows:

  1. Stop all CA Service Catalog services on all CA Service Catalog computers.

    The CA Service Catalog services are named Message Queue 4.1 Broker, Service View, CA Service Accounting, and CA Service Fulfillment.

  2. Uninstall CA Service Accounting, CA Workflow, and Service View on distributed computers, if applicable.

    Distributed computers are computers other than the first (formerly primary) Service View computer.

  3. Uninstall CA Workflow, CA Service Accounting, and Catalog content on the first Service View computer, if applicable.
  4. Uninstall CA Service Catalog on the first Service View computer.
  5. Uninstall the first Service View computer.

    During this time, you are prompted to either keep or delete the CA Service Catalog data in the MDB.

    As a best practice, keep the data for backup purposes or for use by any future installations of CA Service Catalog in your enterprise.

    Note: If you delete the data, it cannot be recovered.

  6. Uninstall CA EEM if it not used by other CA products.

Note: Tomcat and the JRE are installed automatically during the CA Service Catalog installation. They are left installed so that other components and products can use them.