Best Practices › Benefits

Benefits

CA Service Catalog Best practices offer examples and a starting point for building your own catalog.

CA Service Catalog enables you to load catalog content and to enable related business process automation through using CA Workflow or CA Process Automation. The goal of this initiative is not to create a complete and comprehensive list of services. Instead, the goal is to help you get started in building your own catalog.

As the foundation for aligning IT with the business, the service catalog represents a crucial element of success in ITIL initiatives. By using a service catalog, IT organizations can do the following:

• Create clear service definitions
• Define service levels and costs
• Deliver usage and performance data in business terms
• Track user subscriptions and service requests
• Provide a fast, consistent, and more effective access to IT services
• Publish or review service reports

Developing a service catalog can also provide the following improvements to drive down costs while still achieving high levels of service:

• Improved efficiencies in handling incoming requests
• Eliminate service redundancies
• Increased IT staff productivity
• Better allocation of resources
• Reduced calls to the help desk