Managing Users and Roles › Relationship Between Users, Roles, and Login

Relationship Between Users, Roles, and Login

Users and roles have the following relationship:

• A typical user belongs to one business unit.
• A user can optionally have different roles in different business units. For example, User A can have an end user role in the Finance business unit and a catalog administrator role in the IT business unit.
• If a user logs in to CA Service Catalog without specifying a business unit, the user receives the default role for all users.
• If an integrating product (rather than CA Service Catalog) created the user, then the user is not assigned to a role or business unit. Instead, after the user logs in, the user receives the default role for all users. Examples of integrating products include CA Service Desk Manager, CA Business Service Insight, and Reservation Manager.