Using CA Service Accounting › Account Management › How to Apply QoS SLA Violation Adjustments › Apply QoS SLA Violation Adjustments Globally

Apply QoS SLA Violation Adjustments Globally

Applying QoS SLA violation adjustments globally may be required when an SLA violation affects all accounts rather than a small number of accounts. An example may be a system-wide outage resulting in denial of services to all accounts for a time period that exceeds the downtime allowed by the accounts' SLA.

To apply QoS SLA violation adjustments globally

1. Select Accounting, Adjustments.
2. Select SLA Violation.
3. Click the Add SLA Violation Adjustment button.

   The Add SLA Violation Adjustment window appears.

4. Complete the fields on this window; these fields are explained in SLA Violation Adjustment Properties.

   While completing the fields on this window, do the following:

   • For the option named Adjustment For, click the radio button named All Accounts.
   • Optionally, to change the Business Unit, click Search Business Unit icon next to the Business Unit field in the Adjustment definition page.
5. Click OK