Configuring › Assign the Service Delivery Administrator Role to a User

Assign the Service Delivery Administrator Role to a User

Typically, the installation program creates an administrative user named spadmin with the Service Delivery Administrator role. This user has complete control of the Catalog system. In certain cases, however, the installation cannot create this user. In such cases, assign the Service Delivery Administrator role to another user. You can also assign the Service Delivery Administrator role to additional users. Doing so is optional but is beneficial if redundancy is important in your organization.

To assign the Service Delivery administrator role to a user

1. Open the CA Service Catalog command prompt by clicking Start, Programs, CA, Service Catalog, Service Catalog Command Prompt.
2. Enter the following command at the CA Service Catalog command prompt:

   ant add-spadmin-user
   

   Note: For a list of ant commands and their descriptions, enter ant -p.

3. Follow the prompts to add the spadmin administrator role to a specific user, using the following information:
   • If CA EEM is configured to use an external directory (such as Microsoft Active directory), specify an existing user name.
   • The command utility creates the user in the CA Service Catalog user database, if both of the following conditions exist:
     • CA EEM is not configured to use an external directory.
     • The user name that you specify is new.
   • The utility does not prompt you for the password of the new or updated user.
   • If CA EEM is configured to use an external directory, the password is defined and stored in the external directory.
   • The new password is the same as the user name, if both of the following conditions exist:
     • CA EEM is not configured to use an external directory.
     • The user name that you specify is new.
4. Cancel and rerun the ant add-spadmin-user command to correct any errors, if necessary.
5. Verify that the new or updated user can do the following:
   • Log in to CA Service Catalog
   • Update the password (if applicable)
   • Perform functions that require the Service Delivery Administrator role
6. Instruct the new user to change the password.

   This action is a best practice and helps maintain security.

You have assigned the Service Delivery Administrator role to a user.