Integrating with External Reservation Services › Custom Rules and Actions › Create Custom Rules

Create Custom Rules

You can add a new rule for several reasons. For example, you can create and configure a rule to trigger an action. The action can be an email notification when an approver approves or rejects a request pending action. For this scenario, you create custom rules that associate resources to reservation services. You also create a custom action for each custom rule.

Note: For more information about events, rules, and actions, including parameter values, see the Administration Guide.

Follow these steps:

1. Select Administration, Tools, Events-Rules-Actions.

   The Event Types page appears.

2. Click the Request/Subscription Item Change event.

   The Event Type Details page appears.

3. Create a custom rule named Add Resource Item - Computer. Use the following specifications:
   • Description: Add Resource Item - for a computer, when the request to reserve a computer is fulfilled
   • Status: Enabled
   • Event Filter:

     rate_item_type = 15 AND status = 2000 AND status <> status_old AND rate_item_col = 0 AND sd_row = 1 AND category = 4 AND category_subclass >= 10 AND category_subclass <= 30
     

4. Create a custom rule named Add Resource Item - Memory. Use the following specifications:
   • Description: Add Resource Item - Memory - for memory (RAM), when the request to add memory to a reserved computer is fulfilled
   • Status: Enabled
   • Event Filter:

     rate_item_type = 15 AND status = 2000 AND status <> status_old AND rate_item_col = 0 AND sd_row = 1 AND category = 4 AND category_subclass = 60 AND external_id = 'mod.memory'
     

5. Create a custom rule named Add Resource Item - Disk. Use the following specifications:
   • Description: Add Resource Item - Disk, for disk space, when the request to add disk space to a reserved computer is fulfilled
   • Status: Enabled
   • Event Filter:

     rate_item_type = 15 AND status <> status_old AND rate_item_col = 0 AND sd_row = 1 AND status = 2000 AND category = 4 AND category_subclass = 60 AND external_id = 'mod.disk'
     

6. Click OK.

   The Catalog system saves your changes. The Event Type Details page appears, and it includes the new rules that you created.