Integrating with CA BSI › Best Practices

Best Practices

Use these best practices to help you maximize the benefits of the integration between CA Service Catalog and CA BSI.

1. Publish dashviews in dashboards.

   Dashviews are important components in CA BSI for publicizing metrics and other performance-related data. As an administrator, you can create dashviews in CA BSI and publish them in CA Service Catalog to help CA Service Catalog users better understand the quality or performance of services over time.

2. Whenever applicable, advise catalog users to verify the health of services that they want to request.
3. For individual services, verify that that the dashview data (from Step 1) matches the health-of-service data (from Step 2).