Integrating with CA IT PAM › Assign Users to Required CA IT PAM User Groups

Assign Users to Required CA IT PAM User Groups

To be able to launch the CA IT PAM client from the CA Service Catalog request tracking page, assign users to the appropriate CA IT PAM groups in CA EEM. Otherwise, you cannot launch the client. It is most beneficial to launch the client in context to an active CA IT PAM process, for tracking, analyzing, and troubleshooting the flow of the request process.

When you install CA IT PAM, it creates the following user groups in CA EEM:

• ITPAMADMIN - the administrators user group

  By default, this group contains one member, named itpamadmin, but you can optionally add others.

  Users in this group have complete administrative access to CA IT PAM

• ITPAMUser - the user group for non-administrative users

  By default, this group contains one member, named itpamuser, but you can optionally add others.

After assigning users to one of these groups, verify that the users can launch the CA IT PAM client from the CA Service Catalog request tracking page.