Configuring › Integrations

Integrations

Some of the most important post-installation tasks focus on configuring the integrations between CA Service Catalog and other products. For a brief description of these integrations, see Overview of Integrations. These integration tasks are grouped into the following categories:

• Importing, managing, and synchronizing the CA Service Catalog user database, using either the embedded solution CA EEM or an external directory, such as Microsoft Active Directory. This integration is the only required integration.

  Important! If you use an external directory, you must configure CA EEM and CA Service Catalog to work with it.

  For details, see the chapter "Integrating with CA EEM and External Directories" in the Integration Guide.

• Authenticating users who log in to CA Service Catalog, using either CA EEM or CA SiteMinder.

  For details, see the chapter "Integrating with CA SiteMinder" in the Integration Guide.

• Integrating with CA CMDB.

  For details, see the chapter "Integrating with CA CMDB" in the Integration Guide.

• Integrating with CA Oblicore Guarantee.

  For details, see the chapter "Integrating with CA Oblicore Guarantee" in the Integration Guide.

• Integrating with Reservation Manager.

  For details, see the chapter "Integrating with Reservation Manager" in the Integration Guide.

• Integrating with the problem tracking solution, CA Service Desk Manager.

  For details, see the chapter "Integrating with CA Service Desk Manager" in the Integration Guide.

• Setting up automated workflows to manage the requests for services that users make through CA Service Catalog, using either CA IT PAM (the preferred solution) or CA Workflow.

  For details, see the chapter "Integrating with CA IT PAM" or the chapter "Integrating with CA Workflow" in the Integration Guide.

• Integrating with the asset management solution, CA APM. This integration is especially helpful when users' requests involve physical assets that are tracked by your organization.

  For details, see the chapter "Integrating with CA APM" in the Integration Guide.

• Integrating with CA SRM.

  For details, see the chapter "Integrating with CA SRM" in the Integration Guide.

• Integrating with CA MICS or CA JARS.

  For details, see the chapter "Integrating with CA MICS or CA JARS" in the Integration Guide.