Implementing CA Service Catalog products requires an understanding of your current business processes. Often this effort requires a discovery process to research and obtain this information. During this process, you ask key questions and piece together critical information about your business processes. This process uses top-down analysis to define your business and your business needs. After you determine your business needs, you build the system, starting with the foundation.
The discovery process is presented in three phases:
Identifies architectural considerations common to all CA Service Catalog product implementations.
Identifies system events and system responses relevant to CA Service Catalog products.
Identifies the documentation, staff positions and training that will support your implementing the CA Service Catalog products.
If this is the first time your organization is implementing the CA Service Catalog products, it is recommended that you use these discovery tools initially to reflect your current business practices (rather than re-engineer them). Changes to your current business practices can then take place incrementally over time.
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