Configuring › How to Assign the Service Delivery Administrator Role to a User

How to Assign the Service Delivery Administrator Role to a User

During the installation of Service View, an administrative user named “spadmin” in the Service Delivery Administrator role is created; this user has full control over the CA Service Catalog system. If CA EEM is already installed and configured to use an external directory (such as Microsoft Active Directory), then the installation will not be able to create this user. In this case, follow the steps below to use the add-spadmin-user command utility add the Service Delivery Administrator role to an existing user. Doing so enables you to log in to CA Service Catalog using the Service Delivery Administrator role and to perform functions that require this role.

You may also use this utility simply to assign the Service Delivery Administrator role to additional users besides the original spadmin user. Having additional users with this role is optional but is beneficial if redundancy is important in your organization.

To assign the "spadmin" administrator role to a user

1. Open the CA Service Catalog command prompt by clicking Start, Programs, CA, Service Catalog, Service Catalog Command Prompt.
2. At the CA Service Catalog command prompt, enter the following command:

   ant add-spadmin-user
   

   Note: For a list of ant commands and their descriptions, enter ant -p.

3. Follow the prompts to add the spadmin administrator role to a specific user, using the following information:
   • If CA EEM is configured to use an external directory (such as Microsoft Active directory), you must specify an existing user name.
   • If CA EEM is not configured use an external directory and if the user name that you specify is new, the command utility creates the new user in the CA Service Catalog user database.
4. The utility does not prompt you for the password of the new or updated user. However, note the following password-related information:
   • If CA EEM is configured to use an external directory, the user's password is defined and stored in the external directory.
   • If CA EEM is not configured to use an external directory and if the user name that you specify is new, the new user's password is the same as the user name.

     Note: As a best practice to maintain proper security, this user should immediately log in and change the password. If applicable, inform this user to do so immediately after you finish running the add-spadmin-user command.

5. If necessary, to correct any errors, cancel and re-run the ant add-spadmin-user command.
6. Verify that the new or updated user can log in to CA Service Catalog, can update the password (if applicable), and can perform functions that require the Service Delivery Administrator role.