Integrating with CA Oblicore Guarantee › Best Practices › How to Publish Dashviews in Dashboards

How to Publish Dashviews in Dashboards

Dashviews are important components in CA Oblicore Guarantee for publicizing performance measurements from contracts, especially metric-related data. As an administrator, you can create dashviews in CA Oblicore Guarantee and publish them in CA Service Catalog to help CA Service Catalog users better understand the quality and performance of services over time.

CA Oblicore Guarantee administrators create dashviews as graphical representations of performance data for CA Service Catalog services. The performance data shows the quality of the services over time. Dashviews are containers that typically hold either a widget (speedometer) or a report that helps to organize information and support the integration.

You can embed dashviews in portals and resize them. You can configure dashviews to display a background image that helps represent the status of multiple entities, such as countries, organizational units, and stages of a process.

Note: For details about creating and managing dashviews in CA Oblicore Guarantee, see your CA Oblicore Guarantee documentation.

To implement dashviews in CA Service Catalog, complete these tasks:

1. In CA Oblicore Guarantee, design your dashviews to meet your requirements, such as including the following data:
   • Service obligations
   • Service level data for a set of metrics that belong to a specific contract over certain duration.
   • Deviations
   • Reports
2. Identify the dashviews that you want to publish in CA Service Catalog; if necessary create new ones. Select dashviews related to services better understand the quality and performance of services over time.

   You can optionally do either or both of the following:

   • Select dashviews for one or more contracts linked to your most commonly used services
   • Select a dashview that highlights specific metrics in such a contract
3. Record the following information about the dashviews that you have chosen to publish in dashboards:
   • Dashview ID
   • User name who owns the dashboard
   • Organization to which the user belongs
   • Name of the CA Oblicore Guarantee server on which the dashview resides
4. In CA Service Catalog, create a dashboard item of type External Web Content for each dashview that you want to display.

   If necessary, create a new dashboard for this item.

   Note: A dashboard is a personal page containing items (elements) from the dashboard library. Users can create personal dashboards and access shared dashboards to which they have access. Administrators can create shared dashboards and manage the dashboard library. For details about creating and managing dashboards and their items in CA Service Catalog, see the Administration Guide.

5. Using the information from Step 2, replace the text field named Content URL in each dashboard item with the following URL:

   http://[ServerName]/NewDashboard/DashboardWebPart.aspx?dashviewId=[ID]&username=[CA Oblicore Guarantee username]&organization=[Organization]
   

   For example:

   http://hesed333/NewDashboard/DashboardWebPart.aspx?dashviewId=32&username=sadmin&organization=CA
   

Sample Dashboard

The following is a sample dashview published in a dashboard item: