Service option elements are the building blocks of a service description. A service option element is an individual cell within a service option group. A service option group must have at least one service option element, but could contain many, if necessary. In general, service option elements can have the following characteristics:
Used to give information about the service option.
Can cause a specific approval and/or fulfillment business process to be followed.
Can contain fixed, tiered or usage-based rates and can be tied to Budget and Planning in CA Service Accounting.
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