Administration Functions and Tools › Events, Rules, and Actions

Events, Rules, and Actions

Events represent changes that occur within CA Service Catalog. Several standard events typically occur in various components. You can also add custom events.

Events can have rules associated with them. Rules can have a set of filter conditions that define when the rule applies. When the filter conditions are satisfied and the rule is enabled, the rule actions are launched.

Each standard event occurs when an action in CA Service Catalog causes it. For example, the User Create event occurs when a new user is added using the Add User user interface or the createUser web service method.

Each custom event occurs when one of the postEvent web service methods is used for the event type or the event is posted using a URL.

The Events-Rules-Actions menu displays the event types and provides access to the rules and actions associated with each event type. You can use these menu options to do the following:

• View the list of event types
• Edit an event type
• Add a custom event type
• Manage the rules for an event type

Important! For specific information about using the built-in rules and actions in the CA Workflow simple or complex approval or fulfillment processes, see the Integration Guide.