Using Policies to Manage Requests › How to Create a Condition › Conditions Based on the Attributes of Services

Conditions Based on the Attributes of Services

You can specify conditions based on the following attributes of the service affected by the policy:

The following attributes may require explanation:

estimatedCost

Specifies the total estimated cost of a service in a request. The Catalog system calculates this cost when the request is submitted.

To find the cost of a service in a request, select Home, Requests and view the details for the request that contains the service of interest.

status

Specifies the numeric value of the status of the service (not the request), as follows:

0 - Deleted

1 - Available

2 - Unavailable

3 - Created

4 - Cancelled

other attributes

You can view most of the other attributes when you add or edit a service.

Use the following format (without spaces):

$(_.service.attrbute operator 'value')

Enclose string values in single quotation marks. Enter numeric values without quotation marks.

For example:

• To assign a pending action based on the service name, for example, if the service name is Knowledge Management Tools, use this condition:

  $(_.service.name=='Knowledge Management Tools')

• To assign a pending action based on the estimated cost of the service being greater than or equal to 100 monetary units (for example, dollars), use this condition:

  $(_.service.estimatedCost<=100.0)

• To assign a pending action for any service option (requested item) whose status is greater than 1000 when the service ID is 9999, use this condition:

  anySoWith('status', gt, 1000) || _.service.id==9999

  By default, 1000 is the value for a status of Pending Fulfillment.