Using Service Builder › Services › Cancel a Service

Cancel a Service

You may need to cancel a service, for example, if it is no longer needed or if it was incorrectly assigned.

To cancel a service

1. Click the edit icon in the Actions column for the service you want to cancel.

   The Service Details window is displayed.

2. Specify a Date Cancelled.

   Click OK the save your changes.

Cancelling a service will affect subscriptions and requests based on the service when Service View runs its catalog management logic. This normally happens at midnight on each Service View server but will also happen when the Service View service is restarted.

Subscriptions

The account subscribed to the service being cancelled will no longer list that service.

Requests

The status of requested service options that use the service being cancelled will be changed based on the current status of the request.

• Not submitted phase - The service will be deleted from the request.
• Submitted, approval and fulfillment phases plus Pending Resource Assignment and Resource Assigned - The status of the service and its service options in the request will be set to Cancelled.
• Completed - The status of requested service options will be set to the Default Cancellation State (Pending Cancellation or Cancel) if CA Service Accounting is installed, otherwise it will be set to Cancelled.
• Pending Cancellation and Cancelled - The current status of the service options will remain the same as it was.