Catalog Content

CA Service Catalog enables you to load catalog content as well as enable related business process automation through using CA Workflow or CA IT PAM. The objective of this initiative is not to create a complete and comprehensive list of services, but to help you get started in building your own catalog.

ITIL framework advocates that IT organizations produce an IT service catalog to provide a picture of all the services currently provided (including the customers of each service). As the foundation for aligning IT with the business, the service catalog represents a crucial element of success in ITIL initiatives. By using a service catalog, IT organizations can do the following:

Create clear service definitions
Define service levels and costs
Deliver usage and performance data in business terms
Track user subscriptions and service requests
Provide a fast, consistent, and more effective access to IT services
Publish or review service reports

Developing a service catalog can also provide ways to drive down costs while still achieving high levels of service:

Improved efficiencies in handling incoming requests
Eliminate service redundancies
Increased IT staff productivity
Better allocation of resources
Reduced calls to the help desk

Email CA Technologies about this topic