Administration Guide › Troubleshooting › CA Server Automation Troubleshooting › Error When Installing CA DSM Agent and Asset Management Plug-in

Previous Topic: Duplicated Zone Entries in the Managed Folder

Next Topic: ESX Job Status is Current But OS Installation Not Complete

Error When Installing CA DSM Agent and Asset Management Plug-in

Symptom:

I get the following error when I try to install the CA DSM Agent + Asset Management Plugin on a Windows server:

1619: This installation package could not be opened.

Solution:

This problem is a known limitation of CA ITCM. For the workaround, see the topic, Network Installation of MSI Package Fails in the CA Software Delivery Guide. The limitation for Windows operating systems is detailed in the Microsoft KB article: http://support.microsoft.com/kb/2022222/