Administration Guide › Setting Up Reservation Manager › Setup and Configuration › Make Amazon Machine Images Available from EC2 › Configure Reservation Manager for Amazon EC2 › Configure Help Desk to Manage Approvals

Configure Help Desk to Manage Approvals

Optionally, configure a help desk system to manage reservation approvals.

Note: This procedure applies to all platforms.

Follow these steps:

1. Log in to the Reservation Manager using CA Server Automation administrator user credentials.
2. Select Administer Your Reservation Manager, Manage Your Configuration Settings.
3. Configure the following settings in the Approvals area:

   Automatically Close Help Desk Ticket Upon Approval

   Specifies whether help desk tickets are immediately closed when a reservation is approved or rejected.

   Default: false (tickets are not closed)

   Help Desk Ticket Template

   Specifies an optional ticket template that is used when opening tickets. Templates let you define default values for ticket attributes such as priority.

   Default: None

   Help Desk Ticket Type

   Specifies the type of ticket that is opened.

   Limits: Request|Incident|Problem

   Default: Request

   Open Help Desk Ticket

   Controls whether help desk tickets are opened when reservation requests that require approval are submitted. When set to true, tickets are opened.

   Default: false

Enable AppLogic Application Reservation

From the Reservation Manager, an administrator enables a user to reserve AppLogic applications by setting up a resource pool and template.

• Select the Add AppLogic Pool option, in the Actions drop-down menu of the Reservation Manager, Manage your reservation pools option. A wizard guides you through the process to set up a pool.
• Select Create, in the Actions drop-down menu of the Reservation Manager, Manage your reservation templates option. A wizard guides you through the process to set up a template.