CA SystemEDGE User Guide › Troubleshooting and Usage Suggestions › Common Problems and Questions › Agent Not Responding to SNMP Requests

Agent Not Responding to SNMP Requests

When the agent is not responding to SNMP requests, the NMS software cannot query the SystemEDGE. To resolve this problem, you must do the following to isolate the cause:

• Verify that the agent is running
• Verify that the agent is starting at system initialization
• Verify that the agent is responding to queries
• Verify that the agent binaries and configuration files are installed
• Verify that the agent is co-existing correctly with other agents
• Verify the agent configuration
• Verify the management software configuration