Setting Up Reservation Manager › Post-Installation Configuration › Use Help Desk for Reservation Approvals

Use Help Desk for Reservation Approvals

Reservation Manager provides an option to use a help desk system for managing the reservation approval process.

To use a help desk system for reservation approvals

1. Log in to the Reservation Manager using the CA Server Automation administrator user credentials.

   The home page opens.

2. Click Administer Your Reservation Manager.

   The Administration page opens.

3. Click Manage your configuration settings.

   The Configure Settings page opens.

4. Click the following links in the Approvals area. Each one opens a dialog in which you can change the value and click OK.

   Open Help Desk Ticket

   Controls whether help desk tickets are opened when reservation requests that require approval are submitted. When set to true, tickets are opened.

   Default: false

   Help Desk Ticket Type

   Specifies the type of ticket that is opened.

   Limits: Request|Incident|Problem

   Default: Request

   Help Desk Ticket Template

   Specifies an optional ticket template that is used when opening tickets. Templates let you define default values for various ticket attributes such as priority.

   Default: None

   Automatically Close Help Desk Ticket Upon Approval

   Specifies whether help desk tickets are closed when a reservation is approved or rejected.

   Default: false (tickets are not closed)

   The configuration change takes effect when the next reservation is made.