Troubleshooting › Rapid Server Imaging (RSI) Troubleshooting › RSI and ITCM Servers

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RSI and ITCM Servers

Symptom:

If both ITCM and RSI servers are installed, provisioning tasks (offline capture, capture driverset, deploy) can fail with the following error:

Check server for boot configuration errors. (Is network boot enabled?)

Also, if you are at the server console, you can see the CA-Unicenter ManagedPC Boot Server answering PXE boot requests rather than the RSI server.

Solution:

To configure the ACL setting on the ITCM server to ignore boot request for servers that are not registered with itself, follow these steps:

  1. From Explorer, navigate to Control Panel, Configuration, Configuration Policy.
  2. Right-click on Default Computer Policy, and select Un-Seal.
  3. Navigate to DSM, Scalability Server, OSIM, ManagedPC, Server.
  4. In the right panel, select "User Answer Control List" and change the Value to 2.
  5. Navigate back to Default Computer Policy, and select Seal.