Configuring Resources › Automating Processes with CA Process Automation › CA Process Automation Connectors › HelpDesk Connectors › Create Ticket

Create Ticket

Generates a new help desk ticket.

Component

hd

HelpDesk Ticket Security Token

(Optional) Specifies the type of request.

Example: “issue” or “problem”

HelpDesk Ticket Entity

(Optional) Specifies a detailed message for the service desk description field.

Example: “Description from CA Process Automation”

HelpDesk Ticket Type of Request

Specifies the request type.

Example: "issue" or "problem"

HelpDesk Ticket Summary

Specifies a detailed message for the service desk summary field.

Example: “Details from CA Process Automation”

HelpDesk Ticket Template

(Optional) Specifies the template name from service desk to use.

HelpDesk Ticket Affected User

Specifies the user affected by the help desk issue.

Default: “itpam”

Example: “user_lastname, user_firstname”