Contact Technical Support › Call CA Technical Support

Call CA Technical Support

For further technical assistance with this product, Technical Support is available 24 hours a day, seven days a week. You can obtain a complete list of CA locations and telephone numbers by product through Support Online at the Support Services link.

If you are unable to resolve the problem, have the following information ready before contacting CA Technical Support:

• All the diagnostic information described in Collect Diagnostic Data.
• Product name, release number, operating system, and genlevel.
• Product name and release number of any other software you suspect is involved.
• Release level and PUTLEVEL of the operating system.
• Your name, telephone number and extension (if any).
• Your company name.
• Your site ID.
• A severity code. This code is a number (from 1 to 4) that you assign to the problem. Use the following to determine the severity of the problem:

  1

  a "system down" or inoperative condition

  2

  a suspected high-impact condition associated with the product

  3

  a question concerning product performance or an intermittent low-impact condition associated with the product

  4

  a question concerning general product use or implementation