Managing Alerts › Raise a Trouble Ticket for an Alert

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Raise a Trouble Ticket for an Alert

If your system administrator has implemented the interface for raising a trouble ticket, you can request a trouble ticket as defined to your region.

Note: For information about how to implement the trouble ticket interface, see the Administration Guide.

To raise a trouble ticket

  1. Enter TT next to the alert.

    The Alert Monitor : Trouble Ticket Details panel appears.

  2. Enter the details of the trouble ticket and press F6 (Confirm).

    The trouble ticket is raised.