Implementing a CA SOLVE:Central Automatic Problem Recording Environment › Set Up SOLVE:Problem

Set Up SOLVE:Problem

You set up the SOLVE:Problem application for it to receive and record problems.

To set up SOLVE:Problem

• Copy the $RMPB07S NCL procedure from the CC2DEXEC data set to the NCL procedures library (typically TESTEXEC) in the region in which the SOLVE:Problem application is running.

  dsnpref

  Is the data set prefix used during the installation of CA SOLVE:Operations Automation.

  vv

  Is the release code.

• Define the following user IDs to the SOLVE:Problem region:
  • xxxxBSYS BSYS background user IDs, where xxxx is the domain ID of the CA SOLVE:Operations Automation region from which you want to receive problem tickets
  • IDs of the users who can raise problem tickets manually from the alert monitor in the CA SOLVE:Operations Automation region
• Define a link, in the SOLVE:Problem region, to each region from which you want to receive problem tickets:

  DEFLINK TYPE=APPC LUNAME=acb_name LINK=link_name
  

  acb_name

  Specifies the ACB name of the CA SOLVE:Operations Automation region.

  link_name

  Defines a name that identifies the link.