Message Learning › Generate a Rule for a Learnt Message

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Generate a Rule for a Learnt Message

If you want to suppress further instances of a message, or to automate the response to the message, you can generate an associated message rule.

To generate a rule for a learnt message

  1. From the Learnt Message List, apply the GR (Generate Rule) action to a listed item.

    The Ruleset List panel appears.

  2. Select the rule set to which you want to add the message rule.

    The initial panel of the generated message rule appears in Add mode. All details stored in the learnt message record that are relevant to message rules have been copied to the message rule record and are displayed in the appropriate fields.

  3. Complete the mandatory Short Description field, and complete or update other fields as required.
  4. Save the new message rule.