You can add existing Agents to an Agent group.
To add Agents to an Agent group
The Modify Agent Group pane opens.
A list of Agent groups that match the search criteria opens.
The Modify Agent Group: Name pane opens.
The Choose agents pane opens.
The Agents are removed from the list of Available Members and added to the list of Selected Members.
Note: To select more than one member at a time, hold down the Ctrl key while you click on the additional members. To select a block of members, click on the first member and then hold down the Shift key while you click on the last member in the block.
The selected Agents are added to the Agent group.
The Modify Agent Group Task is submitted for processing.
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