Configuration Guides › Federation Security Services Guide › Troubleshooting › General Issues › Web Agent Option Pack Fails to Initialize Due to Invalid smjavaagent.dll

Web Agent Option Pack Fails to Initialize Due to Invalid smjavaagent.dll

Symptom:

The Web Agent Option Pack fails to initialize with on a system with other CA products, such as IdentityManager or SOA Security Manager. Error messages, such as "Java Agent API initialization FAILED" or "unsatisfied link error" display.

Error messages similar to the following appear in the Federation Web Service log file:

11:04:46 AM[29959477:E] Exception while reading the WebAgent configuration information: javaagent_api_getConfig
11:04:46 AM[29959477:E] Java Agent API initialization FAILED.

Solution:

An invalid version of smjavaagentapi.dll can be present the system path. Verify that all installed products are compatible with one another and of compatible versions.

To verify the versions

1. Log in to the Technical Support site.
2. Search for the SOA Security Manager Platform Support Matrix for r12.1 SP3.