Installation Guides › Policy Server Installation Guide › Troubleshooting › Policy Server Troubleshooting › Working with a SOA Security Manager License

Working with a SOA Security Manager License

Symptom:

• I am currently using the Policy Server evaluation license and want to acquire and add a permanent license.
• I have a SOA Security Manager license, but cannot find it.
• I have a SOA Security Manager license, but do not know how to update it with a new product key.

Solution:

To request a SOA Security Manager license

1. Go to the Technical Support site.
2. Click CA Licensing Inquires. This link is located under Address Licensing Needs.

   The CA Customer Care site opens in a new window.

3. Click Licensing Issue Request. This link is located under Contact Us.

   An online request form opens in a new window.

4. Complete the required information and click Submit.

To add a permanent SOA Security Manager license to a Policy Server

1. Request a SOA Security Manager license.
2. Access the Policy Server host system.
3. Do one of the following:
   • (Windows) Navigate to siteminder_home\license
   • (UNIX) Navigate to siteminder_home/license

     siteminder_home

     Specifies the Policy Server installation path.

4. Copy the license.dat file to the license directory.
5. Restart the Policy Server.

To find an existing SOA Security Manager license

1. Log into the Technical Support site.
2. Click Licensing. Licensing is located on the left side under Support.

   The CA Licensing screen appears.

3. Click View Licenses. View Licenses is located under SiteMinder and Identity Manager Licenses.

   All license details, including the respective key, appear.

To apply a SOA Security Manager license key to the license file

1. Access the Policy Server host system.
2. Do one of the following:
   • (Windows) Navigate to siteminder_home\license
   • (UNIX) Navigate to siteminder_home/license

     siteminder_home

     Specifies the Policy Server installation guide.

3. Open the license.dat file.
4. Copy and paste the license key acquired from the Support site into the license file.
5. Save the license file
6. Restart the Policy Server.