Troubleshooting › Contact Technical Support

Contact Technical Support

For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact Technical Support at http://ca.com/support.

Note: Only your local CA Support Center can provide nativelanguage assistance. Use English when contacting any North American center.

If you are unable to resolve the problem, have the following information ready before contacting Technical Support:

• All the diagnostic information described under "Collecting Diagnostic Data."
• Product name, release number, operating system, and genlevel.
• Product name and release number of any other software you suspect is involved.
• Release/version level and PUTLEVEL of the operating system.
• Your name, telephone number and extension (if any).
• Your company name.
• Your site ID.
• Severity code. This is a number (from 1 to 4) that you assign to the problem. Use the following to determine the severity of the problem:

  1

  "System down" or inoperative condition

  2

  Suspected high-impact condition associated with the product

  3

  Question concerning product performance or an intermittent low-impact condition associated with the product

  4

  Question concerning general product utilization or implementation