|
|
|
The Role Approver ticket provides the following General functionality:
Closes the ticket.
Saves the changes made to the ticket.
Delegates the ticket tree to a sub-administrator.
Escalates the ticket tree to a supervising manager.
Allows you to request a consult from one or more managers. When you activate this service, a View Consult Results button appears in the Advanced functions section of the Ticket Properties Form.
Approve the Self-Service request. In this case, this leads to the second stage of the Approval Process, where the user review Approval Process sub-trees are generated and the Approver tickets are sent to the user managers.
Reject the Self-Service request.
Note: It is important to remember that when reviewing a Role Approver ticket, you can either accept the request for ALL listed users, enrolling all of them, or you can reject the request for ALL users.
| Copyright © 2010 CA. All rights reserved. | Email CA Technologies about this topic |