New Role Approver Tickets' General Functions

The Self-Service provisioning Approver ticket provides the following General functionality:

Close: Closes the ticket.
Save: Saves the changes made to the ticket.
Delegate: Transfers the ticket tree to another manager.
Escalate: Transfers the ticket tree to another manager.
Consult: Allows you to request a consult from one or more managers. When you activate this service, a View Consult Results button appears in the Advanced functions section of the Ticket Properties Form.
Approve: Approve the Self-Service request.
Reject: Reject the Self-Service request.

More information: