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Each Self-Service task requires you to submit a request to perform the changes generated via the task's screens. When you have finished your selections in the selected Self-Service screen and have clicked Submit, the Requests screen appears. This screen summarizes the requests you have made while performing the Self-Service task.
Depending on the Self-Service task, the Request screen may contain additional information. For example, when generating a new role request, the Requests screen will also include the Attribute data for the new role.
The columns in the Links table provided in this screen depend on the type of Self-Service request you have just processed. Highlighted data gives you access to the relevant entity cards and further information. This information always includes the following two columns:
Presents the nature of the Self-Service request. The options are Remove or Add.
Presents the number of violations associated with the specific request. Click on the number to view further details.
At this point the CA RCM Portal supplies you with two functions:
To return to the previous screen and edit your selections.
Sends your request to the CA RCM for processing. The Generating Tickets progress bar appears.
In the case of provisioning type Self-Service tasks, if no errors are found, a Self-Service ticket tree will be generated and placed in your inbox. For each request listed in the Request table, one branch appears in the Self-Service ticket tree.
When generating a new role or updating an existing one, other tickets will be generated as needed.
The Requests Sent screen lists the new ticket ID (the ID of the ticket owner's root ticket). You can view the new ticket tree in the Inbox.
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