Release Notes › New and Changed Features › New and Changed Features in r12.5 SP2 › GUI and Usability Improvements › Certification Campaign Usability

Certification Campaign Usability

Certification campaigns are the primary interaction most business managers have with CA RCM. Significant effort has been devoted to improving the user experience for participants in certification campaigns. Many of these improvements have also been applied to other ticket-based interactions.

Tickets representing review tasks have been redesigned. These tickets present information in a two-step structure that is easier to understand and use than in previous versions:

• The first screen of the ticket presents overall task progress, including customizable pie and bar charts. This screen groups tasks into logical subsets, and allows the reviewer to add comments or supporting information files.
• Users click to view a detailed listing of privileges for review. A new set of icons indicate review options and display additional information to support the reviewer.

Many aspects of the display are customizable, and can be changed from campaign to campaign.

To complement the new design, all labels and text have been rewritten for usability. New tooltips, legends, and information panels guide the user in context to successful task completion.

Administrators can use customizable email templates and other advanced campaign options of this release to further enhance the experience of participants in certification reviews.

Note: For more information, see the Portal User Guide.