Portal User Guide › Using Administration Functions › How to Extract CA RCM Data › Track Data Extraction Jobs

Track Data Extraction Jobs

When you initiate data extraction to the CA RCM external reporting database, a Report DB Snapshot Extraction job ticket appears in your inbox. You can use this ticket to track generation of a data snapshot.

If you initiate immediate data extraction, the ticket appears immediately in the queue.

If you schedule a series of data snapshots, a new ticket appears for each snapshot when its data extraction begins.

You can also review and delete scheduled data extraction jobs in the Job Scheduling screen. Data extraction jobs are listed in the Job Scheduling screen with a Job Name as follows:

EXTRACTION.extractionJobDetail

The Job Class label has the value ExtractionJob.

Note: You must have administrator-level rights in the CA RCM portal to perform this procedure.

To track data extraction jobs

1. Run or schedule a data extraction job in the CA RCM portal.
2. Click Inbox on the main toolbar.

   The Inbox screen appears. When a data extraction job is active, a Report DB Snapshot Extraction Ticket appears in the queue. The ticket title is the name of the data export profile on which the job is based.

3. Click the ticket title

   The ticket opens.

   The Ticket contains the following standard sections:

   • The standard ticket header, which shows identification and status information
   • The More section, which contains priority, severity, and ticket history information.
   • The Advanced section, which lets you add attachments and notes.
4. Review the table in the Extraction Components section to track job progress.

   Each row of the table lists a CA RCM data type, and the elapsed time taken to export all the files of this type that you selected. When extraction is complete, the Extraction State field has the value ENDED for all data types.

5. Open the Extraction Parameters for Profile section to review the scope of the extraction job.

   The table lists the data types included in the data export profile that is used for this job, and the number of data files of each type that were selected for export.

6. Click Acknowledge when extraction of all data types is complete.

   The ticket status changes to Completed and the ticket is removed from the active tickets queue.