Portal User Guide › Running Certification Campaigns › What You Can Do During a Campaign › Define and Send Escalation Emails

Define and Send Escalation Emails

Campaign administrators can send emails to remind reviewers to complete their tasks.

To define and send escalation emails.

1. In your Inbox, click the root-level ticket of a certification campaign.

   The Campaign View screen displays general information about the campaign and its current status.

2. Click Escalation Emails

   The Escalation Emails pop-up appears.

3. Configure the following information for each email you want to send:
   • Completion criteria
   • Email template
   • Email target
4. To add more emails, click the plus icon. To remove emails from the set, click the x icons.
5. (Optional) To save a set of email criteria:
   1. Click Save.
   2. The Save Escalation criteria pop-up appears.
   3. Define a name for the email criteria, and click Save.
   4. The email criteria are saved.
6. (Optional) To load a set of email criteria:
   1. Click Load.
   2. The Load Escalation criteria pop-up appears.
   3. Select a set of email criteria, and click Load.
   4. The email criteria are loaded.
7. Click Send Now.

   Escalation emails are sent to reviewers with task completion that satisfies the criteria.