Release Notes › Fixed Issues in r12.5 SP2 › Case Sensitive User Search

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Case Sensitive User Search

In r12.5 SP1, CA RCM used a case sensitive search algorithm in reassign, delegate, and escalate interactions. Case sensitivity required complicated the search process. For example, a search for the string "Macdonald" would not match a user named "MacDonald".

In this release user searches are not case sensitive.